If there is any issue or concern you have about the shipping and reception of your order, please contact us here and we will do our best to assist and help you. 

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For Printed products

If you notice an issue with the products or anything else on the order, please submit a problem report here.

Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you would like to return any of the printed products (apparel and accessories), please contact us here and we will help you with the return process. Our printed products are fulfilled and shipped by Printful.

Wrongly ordered sizes won’t be eligible for refunds. We make everything on demand, so requesting a size exchange would mean producing an entirely new product.

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Wrong Address or Lost in transit - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our manufacturing facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

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Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

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Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and our discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 3 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

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For Handmade Creations, Custom products, and Textile Art

Thank you for supporting our handcrafted artistry! Each piece of handmade product is carefully handcrafted, making every item truly one of a kind.  So colors and compositions may vary slightly from the image shown.

Please note that due to the unique, original, and handcrafted nature, all sales are final, and once your order has shipped, we are unable to offer refunds. We appreciate your understanding and your support of handmade, unique creations! However, if there is any issue or concern you have about the shipping and reception of your order, please contact us here, and we will do our best to help you. ​  Exceptions are for damage/defects reported within 24-48 hours after scheduled delivery date, offering repair/replacement, not refunds, and clarifying that custom orders are always non-refundable and emphasizing checking photos/details before buying. Please contact us here.You may also be required to submit photos of the product so we can confirm the damage.

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For Books and Planners

Unfortunately, we cannot accept exchanges or returns outside of 3 days from when your order was received. Please contact us here and we will do our best to assist and help you. All exchanges and returns are subject to validation of the item being unused or in its new condition.

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Cancellations

​We understand that plans can change, and sometimes cancellations are necessary. We are happy to assist you with cancellations and refunds if you contact us here within 6 hours of placing your order. However, please note that after the 6-hour window, we are unable to process refunds. We appreciate your understanding in this matter as it allows us to maintain our operations efficiently and provide the best service to all our valued customers.

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Notification for EU consumers:

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore We reserve rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.​

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Buyer’s remorse

We only offer refunds for damaged or mislabeled products, not for buyer’s remorse.