Returns and Exchanges Policy
If there is any issue or concern you have about the shipping and reception of your order, please contact us and we will help you.
​
For Printed products
If you notice an issue with the products or anything else on the order, please submit a problem report here.
Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you would like to return any of the printed products (apparel and accessories), please contact us here and we will help you with the return process.
​
Wrong Address or Lost in transit - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our manufacturing facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
​
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
​
Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 3 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
​
For Books:
We do not accept returns for books. However, if there is any issue or concern you have about the shipping and reception of your order, please contact us here, and we will do our best to help you.
​
Unfortunately, we cannot accept exchanges or returns outside of 14 days from when your order was received. We do not accept returns for books and custom orders.
​
Notification for EU consumers:
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore We reserve rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.​
​​
Buyer’s remorse
We only offer refunds for damaged or mislabeled products, not for buyer’s remorse.
Size exchanges
Wrongly ordered sizes won’t be eligible for refunds. We make everything on demand, so requesting a size exchange would mean producing an entirely new product.
​
Cancellations
​We understand that plans can change, and sometimes cancellations are necessary. We are happy to assist you with cancellations and refunds if you contact us here within 6 hours of placing your order. However, please note that after the 6-hour window, we are unable to process refunds. We appreciate your understanding in this matter as it allows us to maintain our operations efficiently and provide the best service to all our valued customers.